Privacy Policy
Last updated: 1 May 2026
This Privacy Policy explains how TechSosten collects, uses, and protects your personal information when you use our platform and services.
1. Who We Are
TechSosten Ltd ("TechSosten", "we", "us", "our") is a device lifecycle management platform. Our registered address is 20 Finsbury Street, London, EC2Y 9AQ. We are committed to protecting the personal data of our users and operating transparently.
2. Data We Collect
We collect information you provide directly (such as name, email, organisation details, and payment information), data generated by your use of our Services (such as usage logs, device records, repair tickets, and analytics), and technical data (IP addresses, browser type, cookies).
3. How We Use Your Data
We use your data to: provide and improve our Services; process transactions; send service communications; comply with legal obligations; and, with your consent, send marketing communications. We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your data on the following bases: performance of a contract (to deliver our Services); legitimate interests (to improve our platform and prevent fraud); legal obligation (to comply with applicable law); and consent (for marketing, which you may withdraw at any time).
5. Data Sharing
We may share your data with: service providers who assist us in delivering our platform (e.g. cloud infrastructure, payment processors); professional advisers; and regulators where legally required. All processors are bound by data processing agreements.
6. International Transfers
Your data may be processed outside the UK/EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.
7. Data Retention
We retain your data for as long as necessary to provide our Services and comply with legal obligations. Account data is typically retained for 7 years post-termination. You may request earlier deletion subject to legal requirements.
8. Your Rights
Under applicable data protection law, you have the right to: access your data; correct inaccurate data; request erasure; restrict or object to processing; and data portability. To exercise these rights, email privacy@techsosten.com.
9. Cookies
We use cookies to operate our platform and understand usage patterns. Essential cookies are required for the service to function. Analytics and preference cookies require your consent. You can manage cookie preferences in your account settings.
10. Security
We implement industry-standard technical and organisational measures to protect your data, including encryption at rest and in transit, access controls, and regular security assessments. No transmission over the internet is completely secure; you use our Services at your own risk.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-platform notice. Continued use after such notice constitutes acceptance.
12. Contact & Complaints
Our Data Protection Officer can be reached at dpo@techsosten.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Privacy questions?
Email our Data Protection Officer at dpo@techsosten.com or visit our contact page.